Back up with iCloud
Connect to Wi-Fi, open Settings, tap your name, then iCloud, iCloud Backup, and Back Up Now. Keep the phone on Wi-Fi until it finishes.
Tips & Tricks5 min read
How to Back Up Your Phone Before a Repair (Step-by-Step)
Before you hand your phone to any repair shop, back it up. Here's exactly how to do it on iPhone and Android — takes less than 10 minutes.
Need help getting started? We will walk you through a backup before your repair whenever possible.
What to know
A practical repair guide
A repair should not put your photos, contacts, and messages at risk. Backing up before you visit is a smart precaution, and most phones can be protected in just a few minutes.
Helpful details
What to watch for
Back up to a Mac or PC
Connect your iPhone to Finder on a Mac or iTunes on a Windows PC, select the device, and choose Back Up Now.
Samsung Cloud
On compatible Samsung devices, open Settings and review Samsung Cloud options to sync supported data and settings.
Google Account backup
Open Settings, find Google or Backup, then confirm that your device backup is enabled and current.
Samsung Smart Switch
Use Smart Switch with a computer or another supported Galaxy device to make a more complete local transfer or backup.
Quick reference
MethodBest forWhat you need
iCloudiPhone wireless backupWi-Fi and available iCloud space
Finder or iTunesiPhone local backupMac or PC and cable
Google AccountAndroid wireless backupWi-Fi and Google account
Samsung Smart SwitchGalaxy local transferComputer or supported device
Two convenient locations
Need help with your device?
If a backup screen feels confusing, ask us. We are happy to help you prepare your phone for repair.